Ordering and Payments
How do I place an order?
Simply browse our catalog, add items to your cart, and proceed to checkout. Once your order is confirmed, you’ll receive an email confirmation with your order details.
Do I need an account to order?
No — you can checkout as a guest. However, creating an account allows you to view your order history, save shipping details, and track future purchases more easily.
What payment methods do you accept?
A: We accept multiple secure payment methods, including:
- Credit/Debit Cards (Visa, Mastercard, etc.)
- Bank Transfer (domestic customers)
- Cryptocurrency (e.g., Bitcoin, USDT) for fast and discreet payments
Will I receive an order confirmation?
Yes — after you place your order, a confirmation email is automatically sent with your order number and details. Please check your spam/junk folder if you don’t see it.
Can I change or cancel my order after placing it?
Orders are typically processed quickly. If you need to make changes or cancel, please contact us as soon as possible. Once items are packed or shipped, we may not be able to modify the order.
Shipping and delivery
Where do you ship from?
All orders are shipped from Sydney, ensuring fast and reliable domestic delivery.
Do you ship internationally?
We currently only ship to Australia and New Zealand
How long does shipping take?
Domestic (Australia): 2–5 business days
New Zealand: 5–12 business days (may vary depending on location and customs clearance)
Do you provide tracking?
Yes. All orders are shipped with a tracking number, which will be sent to your email once your order is dispatched.
Is the packaging discreet?
Absolutely. We ship all orders in plain, unbranded packaging with no mention of peptides or research products on the outside. Inside, peptides are securely sealed in sterile vials and protected to maintain product integrity.
What if my order is delayed or lost?
If your order has not arrived within the expected delivery timeframe, please reach out to us. We will work with the carrier to locate your package or provide a replacement or refund if it cannot be found.
How much does shipping cost?
Australia & New Zealand: $15 Express or Free Express Shipping for orders over $200
Refunds and Returns
Can I return my order?
Due to the sensitive nature of research materials, we cannot accept returns once products have left our facility. This ensures all customers receive products that are new, sealed, and uncompromised.
What if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with clear photos of the issue. We will promptly arrange a replacement or full refund at no additional cost.
Do you offer refunds?
Your satisfaction is our priority.
If your order arrives damaged or incorrect, we’ll replace it or issue a full refund.
Unopened and unused items can also be returned within 30 days of purchase.
Just email support@ausbiolabs.com and our team will assist you.
What if my package is lost in transit?
If your order has not arrived within the expected delivery timeframe, please reach out to us. We will work with the carrier to locate your package or provide a replacement or refund if it cannot be found.
Can I cancel my order after payment?
Orders may be cancelled before shipment by contacting us as soon as possible. Once your order has been processed or shipped, cancellations are no longer possible. However, you may still return the items after delivery according to our return policy above.