Privacy Policy

AUSBIOLABS (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following types of information when you interact with our site:

  • Personal Information – such as your name, email address, phone number, billing and shipping address.

  • Order Information – including products purchased, payment method, and transaction details.

  • Technical Information – such as your IP address, browser type, and pages visited on our site.

2. How We Collect Your Information

We collect information when you:

  • Place an order through our store.

  • Sign up for our newsletter or create an account.

  • Contact us via email or website form.

  • Browse our website (via cookies and analytics tools).

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders.

  • Provide customer support and respond to enquiries.

  • Improve our website and services.

  • Send order updates, shipping notifications, and relevant account information.

  • Comply with legal obligations.

4. Sharing Your Information

We will never sell or rent your personal information.
We may share information with:

  • Service Providers – such as payment processors, couriers, and website hosting providers to fulfil orders and operate our business.

  • Legal Requirements – if required by law, regulation, or court order.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. All transactions are processed through secure, encrypted payment gateways.

6. Cookies

We use cookies and similar tracking technologies to improve your browsing experience, analyse traffic, and remember your preferences. You can disable cookies in your browser settings, but some parts of our site may not function correctly.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections to your personal information.

  • Opt out of marketing communications at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact us at:
Email: ausbiolabs@gmail.com