Frequently asked questions
How fast will my order arrive?
Orders placed before 6pm AEST are shipped the next business day from Sydney via AusPost Express. Most metro deliveries arrive in 1–2 business days, and regional deliveries in 2–4 business days.
What is the purity of this product?
All our peptides are independently verified by HPLC and Mass Spectrometry testing to ensure >99% purity. A Certificate of Analysis is available for each batch.
Do you offer refunds or replacements?
Contact us within 7 days of delivery with your order number and photos, and we’ll replace or refund your item under our Quality Assurance Guarantee.
How do I track my order?
Once shipped, you’ll receive an email with your AusPost tracking number so you can follow your order’s progress in real time.