Frequently asked questions
How fast will my order arrive?
Orders placed before 6pm AEST are shipped the next business day from Sydney via AusPost Express. Most metro deliveries arrive in 2–4 business days, and regional deliveries in 3–5 business days.
What is the purity of this product?
All our peptides are independently verified by HPLC and Mass Spectrometry testing to ensure >99% purity. A Certificate of Analysis is available for each batch.
Do you offer refunds or replacements?
Your satisfaction is our priority.
If your order arrives damaged or incorrect, we’ll replace it or issue a full refund.
Unopened and unused items can also be returned within 30 days of purchase.
Just email support@ausbiolabs.com and our team will assist you.
How do I track my order?
Once shipped, you’ll receive an email with your AusPost tracking number so you can follow your order’s progress in real time.